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Experience
Professional History
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2007 - present |
Delivery Manager
Windward IT Solutions
Responsible
for all aspects of project governance across the
services portfolio including; project schedules,
resources, budgets, project quality and overall
customer satisfaction. Duties include managing
day to day delivery of consulting engagements to
clients, overseeing the production of quality
client deliverables, facilitating process
improvement and ensuring the capture of project
intellectual property.
Principal
Consultant:
Worked individually and as part of a team to
plan, manage and deliver consulting services to
Fortune 100/500/1000 companies and federal
government agencies in area of network
management tools and strategy including tool
selection and deployment. Contributed to the
development of; RFP responses, proposals and
statements of work to clients. Produced
detailed
written reports that documented
consulting
engagements, highlighting observations
and recommendations as well as supporting
conclusions.
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2006 - 2007 |
Director, Technology Group
NationsBuilders Insurance Services, Inc.
Reported
directly to the Executive Vice President of
Operations. Responsible for overseeing the
entire technology infrastructure of a $155M
company. Supervised ten direct reports, vendors
and the day-to-day operations of the technology
group. Prepared and managed departmental budgets
of over $5M in accordance with company
guidelines. Assisted team leaders in
project prioritization. Played a key role in
streamlining vendor analysis and selection
process and aided in the development of several
operational processes which departmental
productivity and communication with internal
business teams.
•
Reduced
overall IT operational expenses by 10% through
analyzing vendor relationships and
re-negotiating contract “Terms & Conditions”.
•
Managed multiple technology projects
concurrently and provided project status to
senior executives. Duties included
supervising team members, interfacing with
external vendors, managing project budgets,
equipment procurement and overseeing project
deliverables/risk management.
•
Participated
the pre-acquisition “due diligence” of the
target company’s technology infrastructure and
led the $250K integration of that infrastructure
into the corporate technology environment
post-acquisition.
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Led the
requirements gathering, vendor analysis and
vendor selection project phases for the
deployment of a new company wide VoIP telephone
system. Both internal and outsourced system
options were considered.
•
Managed the
design and build-out of a $600K on-site data
center to provide redundant connectivity for the
mission critical server infrastructure. This
data center included a complete power plant, an
FM-200 fire suppression system and environmental
monitoring systems.
•
Assisted in
the relocation and expansion of a “key” remote
office. Participation included site selection,
facility build-out and technology infrastructure
design, planning and implementation.
•
Managed the
design and implementation of a re-architected
wide area network (WAN) to accommodate evolving
business requirements. This re-architecture
included considerations for gaining a 30%
increase in availability, reliability and
performance of the company’s network, systems
and business applications.
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2001 - 2006
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Director, Professional Services
Baseline Solutions, Inc.
Headed all
start-up efforts of this professional services
company, including establishing a corporate
identity, developing marketing and sales plans,
and creating the pricing structure.
Managed recruitment of consulting and service
delivery personnel; supervised daily operations. Developed project proposals and business cases,
“statements of work,” operating budgets, and
financial reports.
Monitored all accounts payable/receivable
activities, including payroll and
customer invoicing. Coordinated, oversaw,
and delivered consulting engagements to clients.
•
Generated
more than $1M in consulting revenue within the
first year of business by developing solid,
strategic customer relations.
•
Managed
multiple concurrent technology projects for a
top-five cable service provider. Duties
included supervising team members, interfacing
with external vendors, and overseeing project
deliverables/risk management. Assisted in
managing project budgets and equipment
procurement.
•
Participated in the design, development, and
national deployment of a cross-service
(voice, video, and high-speed Internet),
cross-technology network monitoring and event
management architecture for a top-five cable
service provider.
•
Developed
strategic vendor relationships enabling access
to priority product support, shared marketing
events and laid the groundwork for increasing
company revenue through the ability to resell
vendors products.
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2000 - 2001
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Product Specialist/Engineer
Micromuse, Inc.
Supported a
top-five cable service provider. Offered
product demonstrations and delivered training
classes on the Netcool/Precision product for
employees, customers, and channel partners.
Worked directly with the product development
team to ensure product operation and facilitate
product enhancement in accordance with client
business and functional requirements.
•
Served as
the technical account manager for top-five cable
service provider ensuring that technical issues
within the client’s environment were properly
documented and that appropriate resources were
assigned for resolution.
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1999 - 2000
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Managing Consultant
NetPredict, Inc.
Served as the sole company
representative on the East Coast for this
start-up technology venture. Developed the
territory's customer base as well as sales
channel partner organizations. Tested the
core [product and delivered advanced consulting
services in the areas of application performance
analysis and general network health.
Created packaged consulting services and
corporate marketing materials.
•
Developed and documented a uniform product
support process in preparation for the release
of the core product.
•
Wrote/edited multiple
chapters of a product manual;
represented the company at industry trade shows.
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1998 - 1999 |
Principal Consultant, Network Planning &
Analysis
Williams Communications Solutions, LLC
Assisted in
the development of this new business practice.
Worked individually and as part of a team to
assist in the development of practice literature
and services offerings. Contributed to the
development of RFP responses for customers.
Planned, managed, and delivered
network-consulting services in network design,
implementation and review, technology migration
planning, strategic technology assessment, and
business and technology plan alignment.
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1996 - 1998 |
Manager, Global Professional Services: Southern
Region
Network Associates, Inc.
Reported directly to the Vice President of
Professional Services in the Eastern US.
Supervised eight direct reports as well as daily
operations of the southern region consulting
practice. Managed regional P&L statements
in accordance with company guidelines.
Assisted account managers in developing
consulting engagement “scopes of work” and
shortening the services sales cycle.
Played a key role in streamlining the sales
process and interdepartmental communications to
shorten the sales cycle. Aided in the
development of several standard document
templates.
Senior Network Consultant: Provided
advanced consulting services to Fortune 100 and
Fortune 500 companies in network
troubleshooting, performance analysis, and
general network health. Produced
detailed
written reports documenting
consulting
engagements, making recommendations, and
supporting conclusions/observations.
Interviewed prospective new consulting team
members.
•
Generated several thousands
of dollars of
consulting
revenue as a result of customer
satisfaction.
• Analyzed/repaired
multi-vendor networks using the
Network General Sniffer® network analyzer
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1996 - 1996 |
Senior Network Specialist
IBM/Technology Service Solutions, Inc.
Recruited by
IBM/TSS due to a client’s request.
Functioned as the hands-on team leader for a
long-term network deployment/migration project.
Traveled throughout the US to manage/coordinate
customer network projects and troubleshoot
complex customer networks.
•
Led a
ten-member network installation team in the
build-out of two key call centers housing over
1,500 sales people for a large manufacturing
company based in the Southeast.
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1992 - 1996 |
Senior Network Analyst
GE Capital Technology Management Services
Managed and
coordinated regional network implementations and
migrations. Performed troubleshooting of
complex network problems. Assisted in the
streamlining of the customer network support
process. Headed multiple projects and
participated in several independent teams
concurrently.
Network
Analyst:
Managed and coordinated district-wide network
projects and implementations. Led several
four- to ten-member network installation,
migration, and upgrade teams. Served as a
critical escalation point for regional network
specialists and network technicians. Extensive
experience with Novell Netware and Microsoft
Windows NT and 2000.
Network
Specialist:
Installed and maintained Novell local and wide
area networks. Performed end-user
application
software
support and personal customer hardware
troubleshooting and repair.
•
Received two
employee recognition awards for
outstanding
service in providing client satisfaction.
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